Synergy Introduces Integrated IT Management

As expectations for Managed Service Providers continue to expand, Synergy is embracing a new approach to provide Integrated IT Management.

#technology #itsolutions #managedservices

What comes to mind when you think about the number one factor causing fundamental shifts in business operations today? For me, the answer is technology. For good, or in some cases for bad, technology is the X factor that can make or break your business. The race to develop and market the next transformational technology is accelerating the pace of change inexorably. Think about how long it took for a new solution like ChatGPT to gain the level of traction it has. That would have been unthinkable just a few short years ago.  

With that in mind, I considered the fact that Synergy has been in the managed services business for nearly two decades, and it became clear we should be focused on what comes next. While Help Desk and Remote Monitoring & Management continue to be critical, I believe the future of Managed Services lies in a much deeper partnership with our clients including an integrated approach to optimizing your infrastructure. That’s why we have created Integrated IT Management 

Our focus now goes beyond the day-to-day monitoring of your network and fielding support tickets from your team to include, 

  1. Cybersecurity Services
  2. Cloud Services
  3. Technology Enablement
  4. Collaboration Enablement

It would be hard to argue cybersecurity won’t be the most pressing issue for IT teams for the foreseeable future. In working with our clients, we have found they simply don’t have the capacity to address the breadth and depth of today’s emerging threats. Cybersecurity Services is one of the keystones of our Integrated IT Management. We have developed a three-tiered approach to our coverage, but no matter what, our team has got your back 24/7/365.  

Some statistics indicate more than 90% of businesses are somewhere along the journey to cloud adoption. However, recent research suggests, a small minority of those companies have optimized their use of cloud solutions. In fact, many of our clients are just now beginning to realize cloud optimization is the real key to a successful IT strategy. Our Cloud Services professionals can help you tap into the power of the cloud by suggesting cloud optimization strategies that will accelerate your success. 

With all of the priorities our clients are facing, we have found Technology Enablement is one that typically gets pushed to the bottom of the list. Unfortunately, it is also the one that has the most potential to help free up capacity. If companies are truly going to optimize their infrastructure, it will most certainly require enabling emerging technologies to improve business outcomes. 

The world of work is changing, and we need to adapt our services to meet your needs. Our Collaboration Enablement team can help you create and manage collaboration spaces, support individual users in their efforts to collaborate more effectively with their peers and provide support for your integrated communications strategy. Don’t have a strategy? Let our IT Advisors team help you develop one. 

We look forward to sharing much more about Integrated IT Management in the coming months, but please feel free to reach out to our team to learn more about it or complete the form on our Integrated IT Management page and we will reach out to you. 

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