Technology

Synergy Introduces Integrated IT Management

As expectations for Managed Service Providers continue to expand, Synergy is embracing a new approach to provide Integrated IT Management.


#technology #itsolutions #managedservices

What comes to mind when you think about the number one factor causing fundamental shifts in business operations today? For me, the answer is technology. For good, or in some cases for bad, technology is the X factor that can make or break your business. The race to develop and market the next transformational technology is accelerating the pace of change inexorably. Think about how long it took for a new solution like ChatGPT to gain the level of traction it has. That would have been unthinkable just a few short years ago.  

With that in mind, I considered the fact that Synergy has been in the managed services business for nearly two decades, and it became clear we should be focused on what comes next. While Help Desk and Remote Monitoring & Management continue to be critical, I believe the future of Managed Services lies in a much deeper partnership with our clients including an integrated approach to optimizing your infrastructure. That’s why we have created Integrated IT Management 

Our focus now goes beyond the day-to-day monitoring of your network and fielding support tickets from your team to include, 

  1. Cybersecurity Services
  2. Cloud Services
  3. Technology Enablement
  4. Collaboration Enablement

It would be hard to argue cybersecurity won’t be the most pressing issue for IT teams for the foreseeable future. In working with our clients, we have found they simply don’t have the capacity to address the breadth and depth of today’s emerging threats. Cybersecurity Services is one of the keystones of our Integrated IT Management. We have developed a three-tiered approach to our coverage, but no matter what, our team has got your back 24/7/365.  

Some statistics indicate more than 90% of businesses are somewhere along the journey to cloud adoption. However, recent research suggests, a small minority of those companies have optimized their use of cloud solutions. In fact, many of our clients are just now beginning to realize cloud optimization is the real key to a successful IT strategy. Our Cloud Services professionals can help you tap into the power of the cloud by suggesting cloud optimization strategies that will accelerate your success. 

With all of the priorities our clients are facing, we have found Technology Enablement is one that typically gets pushed to the bottom of the list. Unfortunately, it is also the one that has the most potential to help free up capacity. If companies are truly going to optimize their infrastructure, it will most certainly require enabling emerging technologies to improve business outcomes. 

The world of work is changing, and we need to adapt our services to meet your needs. Our Collaboration Enablement team can help you create and manage collaboration spaces, support individual users in their efforts to collaborate more effectively with their peers and provide support for your integrated communications strategy. Don’t have a strategy? Let our IT Advisors team help you develop one. 

We look forward to sharing much more about Integrated IT Management in the coming months, but please feel free to reach out to our team to learn more about it or complete the form on our Integrated IT Management page and we will reach out to you. 

What is the driving force behind changes in today's business operations?

Rapid technological advancements are the primary factor driving fundamental shifts in business operations. The increasing pace of innovation, exemplified by the rapid adoption of ChatGPT, necessitates adaptability and continuous improvement.

How is Synergy adapting to this changing landscape?

Recognizing the evolving needs of businesses, Synergy is moving beyond traditional managed services (Help Desk and Remote Monitoring & Management) to offer a more comprehensive solution: Integrated IT Management.

What are the key components of Integrated IT Management?

Integrated IT Management goes beyond basic network monitoring and support to provide a holistic approach to optimizing your IT infrastructure, including:

  • Cybersecurity Services: A comprehensive, multi-layered approach to protect your business from evolving cyber threats, with 24/7/365 support.
  • Cloud Services: Assistance in leveraging the cloud effectively, including optimization strategies to maximize the benefits and value of your cloud investments.
  • Technology Enablement: Helping you identify and implement emerging technologies that can unlock new business opportunities and improve efficiency.
  • Collaboration Enablement: Supporting effective collaboration through dedicated teams assisting with collaboration spaces, user training, and integrated communication strategies.

Why is a deep partnership with Synergy's Integrated IT Management team beneficial?

By partnering with Synergy, you gain access to a team of experts who can:

  • Take the burden off your internal IT team by handling various IT needs.
  • Provide proactive guidance and support, ensuring your IT infrastructure is optimized and future-proof.
  • Offer a comprehensive suite of services tailored to your specific requirements and challenges.

How can I learn more about Synergy's Integrated IT Management?

You can:

  • Visit the Integrated IT Management page on Synergy's website.
  • Contact Synergy's team directly to discuss your specific needs and how Integrated IT Management can benefit your business.
  • Complete the form on the Integrated IT Management page to receive further information.

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