Growing Managed Services Provider / Solutions Integrator is looking for a Sr. Systems Engineer well versed in the areas of Cisco networking infrastructure and the Cisco Collaboration suite of products. Successful candidate will work as part of a team to assist our Cisco Collaboration team in the design, implementation and ongoing support of their LAN and WAN network infrastructures as well as the Cisco Collaboration Suite of products.
Participates in the design, installation, upgrades and ongoing maintenance of Cisco networking hardware and software at customer locations within western NY
Participates in the design, installation, upgrades and ongoing maintenance of Cisco Voice / UC & Collaboration solutions
Requires the ability to design and implement complex deployments
Perform network readiness and telephony assessments
Develop unified communications designs based on the latest Cisco technologies
Implement and support Unified Communications solutions for clients based on industry best practices
Provide knowledge transfer and detailed design/operational documentation to clients
Develop and maintain relationships with clients and internal teams
Researches and resolves technical problems on new and existing wired and wireless networks.
Ensures compliance with company technical and quality standards/procedures as well as the highest degree of customer satisfaction.
Escalates problems within parameters.
Maintains effective communication with team members and customer contacts.
Completes required documentation for all Work Orders or projects and provide project updates in real time.
Required to do some after hours and weekend installs as scheduled.
To Qualify For This Role:
A minimum 5 years of experience in a Cisco VoIP Network Engineer role
At a minimum possess a Cisco Certified Network Associate – Voice (CCNA-V) or equivalent field experience