Field Service Technician I


Position:
Field Service Technician I

Hours:
Mon-Fri 8 AM to 5 PM

Location:
Buffalo, NY

Job Summary: 

This position provides technical assistance to the operational staff and customers of Information Systems. The incumbent installs, configures and maintains personal computers, network hardware and software, printers, video terminals, file servers, data communication equipment and data and voice communications. Administers hardware maintenance service contracts and the purchasing of personal computer hardware and software. Is also responsible for assuring compliance with corporate computer hardware and software guidelines. This role will interface directly with customers to install and/or resolve system hardware and software failures, product performance issues and user quality improvements.

Job Responsibilities/Essential Duties:

This list of duties and responsibilities is not meant to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Physical Demands:

Work Environment:

Work is often performed in a remote office setting

May require travel to and from customer sites to complete tasks

Education:

High School Diploma required. Strong technical background required. 1 to 2 years of relevant industry experience.

Technology & Skill Requirements:


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